Shipping & Delivery
Where do you ship from?
All orders are shipped from Perth, Australia.
What are pre-order products?
Pre-order items are products that are not currently in stock at our warehouse but are available for purchase on our website. When you place a pre-order, you're securing your item ahead of time.
We will always update you on the product page with the estimated shipping time before making your purchase.
When will pre-order products be shipped?
Once they arrive at our warehouse, we’ll ship them out to you as quickly as possible!
Please note, if you purchase both in-stock and pre-order items in one order, your entire order will be shipped when the pre-order item arrives. If you'd like to receive your in-stock items sooner, we recommend placing a separate order for those.
How long will it take to get my order?
We dispatch orders within 1 day.
For customers who choose Australia Post Express, most orders arrive within 1-3 business days.
For customers who choose our free Australia Post standard shipping option, most orders arrive within 2-8 business days.
While the vast majority of our orders arrive on time, once in a while an order may be delayed for reasons outside our control.
If you have any questions, don’t hesitate to contact hello@wearesunney.com for support.
I think my order is lost?
If your order hasn’t been delivered after 14 days from the date of purchase, please contact us and we can launch an investigation.
How much do I pay for shipping?
We offer free shipping Australia wide on all orders over $99.
We have a flat rate shipping of $10 for orders under $99.
If you want your delivery sooner, we offer express shipping for $15.
How do I track my order?
After you've ordered, we will send you a shipping confirmation email with your tracking information.
Can I change my shipping address?
Provided your order has not shipped yet, yes. Please email us the new details and we will change this over for you.